Blog

Here, I share candid reflections and hard-won insights from building and operating SaaS and technology ventures, from portfolio updates and advisory lessons to operating principles shaped by real outcomes.

Don’t Replace the Doorman

The doorman fallacy is the mistake of reducing a role to its most visible task and then optimizing away the hidden value around it. In business, especially in private equity and founder-led companies, this often shows up as smart-looking cost cutting that quietly damages trust, culture, customer experience, and long-term performance.